ACCESSIBILITY

Surveys were handed to random patients and these are their comments:

 

-          I was very happy with my experiences

-          My surgical assistant was very helpful! I would like to thank her; she made me feel very comfortable about my procedure.

-          I give my doctor an A+.

-          Woman at the front desk was exceptionally friendly and helpful.

-          I really liked the surgical assistant that was in the room with me. She was nice and made me feel conformable.

-          The girl at the front desk was very helpful. 

-          I would recommend this practice everyone was very kind and caring, they made sure I was comfortable and at ease.

-          Loved having the surgical assistant sit with me during my local!

-          I liked that you had a recovery room to sit in after my surgery.

-          The surgical assistant that sat with me was AWESOME she calmed me down and helped me stay calm, even during my extraction.

-          EVERYONE was very friendly! Thank you!

-          I have been here before, and never had a problem. It is done and over in no time, services here are excellent.

-          All staff was courteous, and I thank you all.

-          Keep doing what you do, could not ask for anything more.

-          The front desk staff each time I came were very friendly.

-          Everyone was very nice!

-          It took the Doctor no time to pull my sons teeth.

-          All the staff was very nice and I wouldn’t change a thing at the office!

-          The secretary who handled my appointment was very nice and explained everything to me. I work at another doctor’s office and I wished she worked for us! It was service with a smile!

 

When calling our office how easy was it to get through to speak with a secretary?

Exceeded expectations: _56%   Meet expectations: _44%   Below expectations: _0%

 

The ease of making an appointment:

Exceeded expectations: _68%   Meet expectations: _32%   Below expectations: _0%_

 

Courtesy and friendliness of the front desk:

Exceeded expectations: _95%     Meet expectations: _5%_     Below expectations: _0%_

 

Were you seen by the doctor in a reasonable amount of time?

Yes: _100%          No: _0%

If you answered no to the above question then how long was the wait?

15-30 minutes____     30-45 minutes____     Over 45 minutes____

Were you informed that there was a delay?

Yes: ____           No: ____

 

The courtesy and friendliness of the surgical assistants:

Exceeded expectations: _85%     Meet expectations: _10%     Below expectations: _5%_

 

Did the doctor take the time to answer your questions?

Exceeded expectations: _78%     Meet expectations: _22%     Below expectations: _0%_

 

Did the doctor adequately explain treatment options?

Exceeded expectations: _78%    Meet expectations: _22%     Below expectations: _0%_

 

Were the instructions given to you after surgery presented adequately and in a caring manner?

Exceeded expectations: _68%     Meet expectations: _32%     Below expectations: _0%_

 

Our facility, cleanliness and comfort:

Exceeded expectations: _79%   Meet expectations: _21%     Below expectations: _0%_

 

Your overall satisfaction with the quality of your medical care:

Exceeded expectations: _79%     Meet expectations: _21%     Below expectations: _0%_

 

Would you recommend this practice to others?

Yes: _100%     No: _0%_